Updates to shared servers
In a cloud environment, most ERP.net clients are serviced by shared servers. Shared servers are updated to new versions regularly, according to an internal schedule.
New versions are installed after 22:30, according to the time zone of the server.
Manual postponement of an update
Clients with private servers receive notification at least 2 (two) days before an update to new major version is scheduled and have the option to postpone the update. The updates can be postponed only once and for maximum 1 (one) month.
Manual postponement is a critical security procedure and cannot be regularly activated. Non-updated servers pose security and maintenance risks.
To postpone a planned update, open a support ticket. Do not answer the notification email, as it can be automated and from a non-reply address.
Choose your own update cadence
Customers with private servers can choose their own update cadence. The cadence regulates how soon the tenant will get updated after a new update is released. Currently, we support the following update cadences:
- Early adopter
Be default, all new customers are signed at the "Standard" level. To change your update cadence level, you can open a new support ticket.